Terms and Conditions
QUOTES
All quotes are valid for a total of 30 days. Due to the busy nature of our business, we are unable to hold dates or provide tentative bookings. To confirm your quote and secure your date, we require an initial non-refundable 30% payment of the estimated total and approval of these terms + conditions.
It is your responsibility to review all event details that are provided in a quote to ensure that both yourself and Cotton and Sage are on the same page, including the date, wedding venue, and quantities of items to be delivered.
BOOKING CONFIRMATION
Your event booking is confirmed upon signature + resending of these terms and conditions, along with a copy of the receipt of the non-refundable 30% deposit of the estimated total. The non-refundable 30% deposit covers our work done to date and is required to secure our services for your date because it precludes us from booking another event on your event date. The deposit will be deducted from the total owing.
Signing of our Terms & Conditions is confirmation that you have proofread and approved all of the details of your event.
PAYMENT TERMS
The balance owing on your event order is due 30 days prior to your event date. We cannot deliver, or you cannot collect any items without final confirmation of payment receipt. Payments can be made by direct deposit.
CHANGES TO YOUR QUOTE
Upon accepting this quote, you are agreeing to the items and to the total value listed. Should you wish to make changes to the items in this quote, we require a minimum of 30 days notice before your event date.
However, please note, the final quote amount cannot be reduced by more than 10% from the original agreed upon estimate. If any particular items are no longer required, the value of these items can be recreated into the form of a vase arrangement.
All changes must be made in writing to hello@cottonandsage.com.au
EVENT CANCELLATIONS, RESCHEDULED & RELOCATED EVENTS
If the client decides to cancel this agreement, it must be done in writing to hello@cottonandsage.com.au at least 30 days before the event.
Events cancelled within 30 days of the event date remain payable in full, regardless of the circumstance.
If you cancel your event and provide more than 30 days notice, the initial payment made remains non- refundable. Moneys paid above and beyond the initial 30% payment will be held in the form of a store credit, valid for you to use within 6 months.
The client must advise of any change to the event venue or event date in writing to hello@cottonandsage.com.au. We will do our best to accommodate new dates or location changes however in some cases we cannot guarantee our availability. If we are unavailable on your new event date, the initial 30% payment made remains non-refundable.
If we are available on your new event date, or able to accommodate your venue change, the initial payment made will be transferred to the new date as advised by you. A new contract and quote will be drawn up taking into account the changed circumstances. (For instance, wholesale product pricesfluctuate through the season, delivery and hourly wages vary depending on venue set-up requirements.)
PRICE VARIATIONS
We reserve the right to amend or change the pricing outlined in this quote in the event of cost changes beyond our control (e.g. wholesale flower prices).
We will make every effort to honour the original agreed price, however the current volatile nature of shipping (national/international) dramatically affects wholesale flower prices.
Any price increases will be formally advised to you in writing and a recommendation provided to the client at least 14 days prior to your event date.
PRODUCT SUBSTITUTION & AVAILABILITY
All dried and preserved flowers are subject to seasonal quality and availability.
Unfortunately we cannot guarantee availability, exact colours or shades of specific product.
When working with Mother Nature, there are no guarantees as unseasonably warm, wet or cool seasons have a dramatic impact on flower and foliage availability.
Regardless of the availability of specific products, we will always adhere to the agreed colour palette and style of floral design, as outlined in the design inspiration provided by you and Cotton and Sage. If substitutions are to be made, we will ensure the highest quality ingredients are used.
Containers and vases may change due to supplier inventory and we will substitute the selected product with items of greater or equal value, in line with the overall look and feel for the event.
Refunds or discounts will not be given for minor changes in flower type or appearance.
DELIVERY
Upon delivery (or collection) the client assumes all responsibility and care for your flowers and designs.
HIRED PIECES
All hire items (vessels, centrepieces, decorative items) remain our property and are provided on a hire only basis, unless purchased by the customer (usually only bouquets and boutonniere).
All hire pieces must be returned to us within 48 hours of the wedding if Cotton and Sage do not play part in the pack down of your event at midnight or the next day, unless agreed otherwise.
Your guests must be advised that all hired items (e.g. vases, table arrangements) must not be removed from the venue, otherwise you will be charged the full cost of replacement of each item that is not returned to us.
Clean, unbroken return of all hired stock is your responsibility. Lost, broken or damaged stock on hire from us must be paid for in full, by you.
PHOTOGRAPHS & VIDEO FOOTAGE
We retain the right to photograph all finished work and use photographs of your wedding/event in our marketing efforts. This includes, but is not limited to social media, brochures, websites, Pinterest, advertising, magazine submissions and other publications related to self-promotion and marketing. .
Any photos provided to us by your photographer may be used by us for social media, promotional and marketing of our business. Photographer’s credits will be displayed at particular times.
INSTALLATIONS + LARGE SCALE DESIGNS
It’s the client’s responsibility to advise the venue / event coordinator regarding the scope of designs, this includes permission to construct any hanging, suspended or unique floral installations. Cotton and Sage will not be held responsible for any instances where work cannot be completed and achieved due to a lack of permission or safety at the venue.
SUPPLYING YOUR OWN VASES + STRUCTURES
If you are using your own arbor or ceremony structure, it’s your responsibility to ensure it is securely anchored into the ground in anticipation of all weather conditions (wind, rain etc.). Please check with the venue or coordinator as to how and when this can be set-up.
We won’t provide refunds for any work that cannot be completed by us on the event day due to faulty or unsafe materials provided by the client.
We cannot be held responsible for any damage done to items hired by the client.
EXTREME WEATHER CONDITIONS
In the instance of extreme weather (wind, rain, heat, or cold), we will always put safety first and will follow government advice regarding any event including flooded roads and bushfire evacuations. We cannot be held liable for the impact extreme weather conditions have on our ability to safely do our job.
COVID-19
We will adhere to all health and safety requirements: masks, gloves, proper sanitary measures and social distancing are a part of our basic service standards. Where we cannot safely perform our duties as a direct result of COVID-19, we will advise the client in writing.
Should we be required to quarantine in the lead up to your event date, we will advise you in writing and provide you with our plan of action.
FORCE MAJEURE
In the event either party is unable to perform its obligations under the terms of this Agreement because of acts of God, strikes, equipment or transmission failure or damage reasonably beyond its control, or other causes reasonably beyond its control, such party shall not be liable for damages to the other for any damages resulting from such failure to perform or otherwise from such causes.
In the instance the force majeure event results in the cancellation or relocation of the wedding within 30 days of the planned date, and the wedding date is unable to be rescheduled or relocated by mutual agreement as per this Agreement (Rescheduled & Relocated Events), you agree that you will be liable for:
The initial 30% payment; and
An amount equivalent to the cost of any flowers or materials purchased by customer or obligations under this Agreement.